Founded in 2002, Control Technologies, in its early days, started building control panels, doing program integration and building machine software. Today, the company boasts a fully equipped in-house shop—mechanical and electrical— providing a complete setup for tackling the automation challenges of their clients. In addition, to keep up with the growing customer needs the company is continuously enhancing its capabilities. They have a dedicated fabrication shop with large CNC machines, laser, plasmas, and press brake machines to better control timeline for delivery as well as quality. Furthermore, they have an assembly department and their UL panel shop deals with contract work requirements given by clients.
The process for automation starts with receiving a request for a quote from the client. Control Technologies promptly assigns a team of qualified control, mechanical and sales engineers for an on-site interview. “It is a crucial step to determine the exact requirement of the clients, whether the clients want to build a new automation system or to automate their existing process,” says Wes Lampkin, President, Control Technologies. Most of the time clients are unaware of the automation process, so the company with their expertise in the field guides them through it.
Post delivering the product; the company continues to offer its services as additional support, which includes assigning the same development team to after-sales service; this enables the company to meet the customer requirements fast, resolve the issues quickly, and enhance the customer experience drastically. “We stand behind everything we do for our customers, even if it hurts us. We make sure that we take care of our customer in the right way. That is our priority, and we focus on it,” says Wes.
We stand behind everything we do for our customers, even if it hurts us. We make sure that we take care of our customer in the right way