“it starts and ends with the voice of the customer,” mentions DeSmet. Based on the data of the client’s existing process, CRG’s engineers kick off the concept development and discuss the feasibility of the new model with the customer. The expert opinion of the plant employees, engineers, and other stake holders are also considered before finalizing the concept.

We put our facility to work, so that our customer’s facility works right

The second phase of custom automation starts with prototyping, during which the team builds a proof of concept in order to study basic operations. Upon completing the proof of concept, the team moves on to the engineering section, where they start building the solid models, detailed engineering, print development and more. CRG also performs in-house fabrication and procures the parts for a network of vendors who deliver best-of-breed hardware. Once the hardware and parts are procured, and the fabrication is complete, the team moves to product line development and testing. During the final phase they perform a factory acceptance test where they evaluate the performance of the machines and check the required performance metrics. CRG Automation’s team then handles the installation and deployment of the machinery for the client, as needed.

CRG currently owns a 40,000-square-foot headquarters in Louisville, Kentucky, which includes a controls and machine shop that are capable of fabricating any mechatronic machine. Moreover, the same facility consists of extensive floor space that is utilized to build and test automated packaging and processing lines. “We put our facility to work, so that our customer’s facility works right”, mentions DeSmet.

According to DeSmet, the company’s people are its most important asset. For that reason, they always invest in hiring the right talent and build a committed and dedicated team capable of solving complex industrial problems. More importantly, they go above and beyond to exceed their client’s expectations as the representative of CRG Automation.